1. Refunds Policy

At Darcy’s, we take pride in serving good-quality food and providing fair, straightforward service to our customers.

You have a legal right to receive food that is as described, of satisfactory quality, and prepared in line with any specific requirements you told us about and that we agreed to at the time of ordering.

If you believe there is an issue with your order, please contact us as soon as possible so we can review it promptly. Where appropriate, we may ask for a photograph to help us understand the problem, particularly if it is something visible.

If a refund is agreed, it will normally apply to the affected item(s) only. A refund for the full order will be considered where the issue has affected the order as a whole. Refunds will not be refused where food does not meet your legal rights, but will not be offered where we reasonably believe the issue occurred after the food left our control.

Before processing a refund, we may review relevant details including the order information and any associated account history.

For orders paid online via our website, any approved refund will be returned to the original payment method. Please allow 5–7 working days for the refund to appear in your account, depending on your bank or payment provider.